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Wilson Insurance and its affiliated company Wilson Benefits Ltd. recognizes the importance of privacy and the sensitivity of personal information. We have an obligation to keep confidential all information by which you can be identified. We are committed to protecting any personal information we hold.
This policy outlines how we manage your personal information and safeguard your privacy.
Since January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). The PIPEDA confirms your rights concerning the privacy of your personal information. Wilson Insurance is responsible for the personal information we collect, use and disclosure to others. To ensure our accountability, Wilson Insurance has developed this summary, an internal policy manual, implemented security measures and trained our staff about our policies and practices.
This policy recognizes and is in compliance with the following ten Privacy Principles set out under the PIPEDA:
We may update this Privacy Statement and Notice so please review it often. If we update our Privacy Statement and Notice, we will post the most recent version on this website.
Below are some answers to some of the most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me?
Depending on the nature of the insurance services you apply for and buy, the information we collect varies and may include payment methods and communication preferences.
Typically, we collect the following information about you:
We collect such personal information directly from you when you request a quote, apply for insurance, make a payment, or open a claim under your insurance policy.
We also keep records of communication with you (e.g. recorded calls, online chats and other communications between you and us, e-mail exchanges, applications or forms that you complete, transactions with us or with our affiliates, in-person meetings) to ensure quality customer service, to confirm service details and your instructions and to resolve complaints.
We also collect information from a number of third parties as permitted by law, including insurance companies, government bodies, insurance adjusters, home contractors, auto shops, and other third parties who can provide information about or services related to your insured property.
How do you obtain my consent?
When you provide us with personal information to complete a transaction you are providing us your consent to use it for that specific reason only (i.e. completing the transaction).
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no.
We will only collect, use or disclose your personal information, without your consent, as permitted by legislation or Court Order.
Why do we collect, use, and disclose your personal information?
We collect, use, and disclose information for a number of reasons including but not limited to:
How do I opt out?
You may withdraw your consent to the collection, use, and disclosure of your personal information, subject to certain limitations, by contacting Heather Wilson (contact information outlined below).
However, if you do so, we may not be able to continue to provide you with our insurance products and services, or our best rate on your insurance policy.
Who do you share my personal information with?
Our organization shares personal information with the insurance company underwriting your property.
To ensure your personal information is protected, we contract with these third party insurance companies on the condition that they will:
Note that when we disclose your personal information to insurers, they may at times process and store your information outside of Canada. If your personal information is processed or stored in a foreign country, it will be subject to that country’s laws and may be disclosed in accordance with those laws.
How do I correct or access my personal information?
You have the right to request correction of your personal information. We strive to ensure your personal information is accurate, complete and up-to-date as needed.
If you want to access your file or have it corrected, please contact Heather Wilson (contact information set out below).
Your right to access your personal information is not absolute. We may be required to deny access when:
If we deny your request for access to, or refuse a request to correct information, we shall explain why.
What safeguards are in place?
We ensure a variety of safeguards are in place to protect your personal information such as:
We train our staff, upon hire, and continually throughout their careers, on the above noted safeguards and the need to remain vigilant in keeping your personal information strictly confidential and secure.
How do I obtain more information?
If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Heather Wilson (President & CEO)
Address: 404 Queen Street, Fredericton, New Brunswick, E3B 1B6